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EMAIL US

hello@ourself.com

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Hours of operation:

Mon–Fri, 8:30am – 4:30pm PST / 11:30am – 7:30pm EST (excluding public holidays)

833-800-7353

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FAQ

About Ourself
  • Why Ourself?

    Founded by disruptors in life sciences and medical aesthetics, Ourself is driving scientific innovation in skincare to create a new category that delivers clinical-level results without invasive procedures. Ourself’s proprietary technology harnesses the power of high-performance vesicles that makes it possible, for the first time ever, to deliver differentiated, active ingredients deeper in the skin to visibly improve loss of volume, lines and wrinkles, and uneven pigmentation—going where injectables don’t go and where no skincare has gone before.

  • Are your products sustainable?

    We prioritize recycled and recyclable materials wherever possible, and encourage reuse of our packaging by offering refills of Lip Filler, Daily Renewal Cream, and Daily Renewal Cream Rich. Our cartons are made from recyclable materials and are recyclable.

  • How clean are your products?

    Ourself products are formulated without parabens, phthalates, and synthetic fragrances. We focus on groundbreaking technologies and science-backed ingredients to deliver clinical-level results without invasive procedures.

  • Are your products Vegan?

    All Ourself products are vegan with the exception of Lip Filler, Daily Dark Spot Intercept, and HA+ Replenishing Serum, which are formulated with lanolin and cholesterol.

PROMOTION
  • Terms and Conditions

    *Receive a HA+ Replenishing Serum Sample with any purchase of HA+ Replenishing Eye Serum exclusively at www.ourself.com. Gift will be automatically added to cart once eligible product is added cart. Offer valid through 10/1 3AM EST, or while supplies last. Offer is not combinable with other offers and not valid on previous orders. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer and to modify or cancel this promotion due to system errors or unforeseen problems. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Shipping
  • Which countries do you ship to?

    We currently only ship to the U.S. but hope to change this soon. To be the first to know when this happens, please sign up for Ourself emails. 

  • When will my order ship?

    We do our very best to ship your order within a few business days; however, our warehouse is currently operating at limited capacity and you might experience a shipping delay. Please allow for an additional 2-6 business days for your order to ship. We know that this isn’t ideal, but we thank you for your patience. We’ll send you an email with tracking information as soon as your order ships! 

  • Can I expedite my order?

    Yes! Any order that does not contain the Brightening Peel can be expedited. Just select express shipping at checkout.

Orders
  • Can I make changes to my order after it’s been placed?

    Unfortunately, we cannot alter an order once it’s been placed; however, we will do our best to help in any way possible. Please get in touch with us at hello@ourself.com and we’ll see what we can do.

  • What currencies do you accept?

    We currently only ship to the U.S. and accept the US Dollar; however, we hope to expand our shipping and currency options soon. To be the first to know when this happens, please sign up for Ourself emails. 

  • Do you offer a discount on first-time orders?

    Yes, we happily offer a discount on all first-time orders.

    For 10% off, sign up for our newsletter here: www.ourself.com/pages/newsletter.

    For 15% off, subscribe to SMS, text 'OURSELF' to 58437*

    *By subscribing, you agree to receive recurring automated marketing text messages (e.g. cart reminders) at the phone number provided. Consent is not a condition to purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel.

  • My discount code isn't working

    Discount codes are eligible on all products excluding subscription orders. If your code still isn't working please send us an email at hello@ourself.com and we'll take it from there.

  • How do I use Afterpay?

    At checkout, select "Afterpay" as your payment method. If you’ve never used Afterpay before, you’ll first need to register with Afterpay and provide your payment details (they accept Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and check out as usual. 

Returns
Subscription Management
  • Can I sign up for a recurring subscription?

    Yes! On each product page, you can select either “add to cart” or “subscribe and save”. To subscribe and receive your item at desired intervals, simply select the “subscribe and save option”. You’ll be billed based on the option selected and we’ll always notify you prior to each billing period. Your Ourself subscription is completely flexible and can be ended at any time if you wish. 

  • How do I log into my Ourself account?

    Click “Account” on the top right of our website and enter your email address and password. This will log you into your account and allow you place orders and make any desired changes to your information and settings. You can also log in to your account by going directly to our login page here https://www.ourself.com/account/login. If you’re having trouble accessing your account, please email us at hello@ourself.com so we can help you out. 

  • How do I reset the password on my account?

    You can reset your password by heading to the account login page and selecting “Forgot Password”. Just enter the email address associated with your account and we’ll send you a password reset link within a few minutes. If you don’t see it in your inbox, make sure to check your spam or promotions folder. 

    If you’re still having trouble logging in, please email us at hello@ourself.com.

  • How do I make changes to my subscription?

    To make any changes to your subscription, please first sign into your account here https://www.ourself.com/account/login. 


    Click on the arrow ">" next to the item you'd like to edit, and click “Cancel”. You can also remove a subscription on the individual product's page by clicking "Cancel subscription" under the product editing feature. This will only remove this specific product from your subscription.

    If you’re having difficulty changing or cancelling your subscription, just email us at hello@Ourself.com and we’ll be happy to help! 

Product Usage
  • Can I use while pregnant or breastfeeding?

    Please consult your physician before use if pregnant, planning to become pregnant, or breastfeeding.

  • How quickly will I see results from Ourself products?

    Skincare is about consistency. Typical results are seen around 6 weeks for most Ourself products with a couple exceptions - Lip Filler, HA+ Replenishing Serum and Brightening Peel.
    Lip Filler will cause lips to appear rosy and plumper immediately after application.
    Brightening Peel results can be seen in 7-10 days.

    HA+ Replenishing Serum results can be seen in as soon as 2 weeks.

  • Are Ourself products safe for sensitive skin?

    Ourself products are formulated for all skin types. We recommend patch testing before integrating a new product into your regimen, especially the Lip Filler and Brightening Peel. We do not recommend using the Lip Filler, Daily Dark Spot Intercept or HA+ Replenishing Serum on broken or irritated skin.