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hello@ourself.com

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Mon–Fri, 9am – 5pm EST (excluding public holidays)

833-800-7353

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FAQ

About Ourself
  • Why Ourself?

    Ourself delivers clinical-level results without the clinic. That means controllable, customizable treatments in the comfort of your own home without the needles, toxins, or appointments. We worked with a team of expert dermatologists to create the first-ever Subtopical Skincare System™ powered by intide (intelligent peptide) technology. Subtopical Technology™ leverages our revolutionary, patent-pending delivery system to carry efficacious ingredients straight to the source, for clinical-level results, without the clinic.

  • Are your products sustainable?

    We prioritize recycled and recyclable materials wherever possible, and encourage reuse of our packaging by offering refills of Lip Filler, Daily Dark Spot Intercept, Daily Renewal Cream, and Mineral Sunscreen. Our cartons are made from recyclable materials and are recyclable.

  • How clean are your products?

    Ourself products are formulated without parabens, phthalates, and synthetic fragrances. We focus on groundbreaking technologies and science-backed ingredients to deliver clinical-level results, at home.

  • Are your products Vegan?

    All Ourself products are vegan with the exception of Lip Filler and Daily Dark Spot Intercept, which are formulated with lanolin and cholesterol.

Shipping
  • Which countries do you ship to?

    We currently only ship to the U.S. but hope to change this soon.To be the first to know when this happens, please sign up for Ourself emails. 

  • When will my order ship?

    We do our very best to ship your order within a few business days; however, our warehouse is currently operating at limited capacity and you might experience a shipping delay. Please allow for an additional 2-6 business days for your order to ship. We know that this isn’t ideal, but we thank you for your patience. We’ll send you an email with tracking information as soon as your order ships! 

  • Can I expedite my order?

    Yes! Any order that does not contain either the Dark Spot Peel or the Brightening Peel can be expedited. Just select express shipping at checkout.

Orders
  • Can I make changes to my order after it’s been placed?

    Unfortunately, we cannot alter an order once it’s been placed; however, we will do our best to help in any way possible. Please get in touch with us at hello@ourself.com and we’ll see what we can do.

  • What currencies do you accept?

    We currently only ship to the U.S. and accept the US Dollar; however, we hope to expand our shipping and currency options soon. To be the first to know when this happens, please sign up for Ourself emails. 

  • Do you offer a discount on first-time orders?

    Yes, we happily offer a discount on all first-time orders.

    For 10% off, sign up for our newsletter here: www.ourself.com/pages/newsletter.

    For 15% off, subscribe to SMS, text 'OURSELF' to 58437*

    *By subscribing, you agree to receive recurring automated marketing text messages (e.g. cart reminders) at the phone number provided. Consent is not a condition to purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel.

  • My discount code isn't working

    Discount codes are eligible on all products excluding subscription orders. If your code still isn't working please send us an email at hello@ourself.com and we'll take it from there.

  • How do I use Afterpay?

    At checkout, select "Afterpay" as your payment method. If you’ve never used Afterpay before, you’ll first need to register with Afterpay and provide your payment details (they accept Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and check out as usual. 

Returns
Subscription Management
  • Can I sign up for a recurring subscription?

    Yes! On each product page, you can select either “add to cart” or “subscribe and save”. To subscribe and receive your item at desired intervals, simply select the “subscribe and save option”. You’ll be billed based on the option selected and we’ll always notify you prior to each billing period. Your Ourself subscription is completely flexible and can be ended at any time if you wish. 

  • How do I log into my Ourself account?

    Click “Account” on the top right of our website and enter your email address and password. This will log you into your account and allow you place orders and make any desired changes to your information and settings. You can also log in to your account by going directly to our login page here https://www.ourself.com/account/login. If you’re having trouble accessing your account, please email us at hello@ourself.com so we can help you out. 

  • How do I reset the password on my account?

    You can reset your password by heading to the account login page and selecting “Forgot Password”. Just enter the email address associated with your account and we’ll send you a password reset link within a few minutes. If you don’t see it in your inbox, make sure to check your spam or promotions folder. 

    If you’re still having trouble logging in, please email us at hello@ourself.com.

  • How do I make changes to my subscription?

    To make any changes to your subscription, please first sign into your account here https://www.ourself.com/account/login. 


    Click on the arrow ">" next to the item you'd like to edit, and click “Cancel”. You can also remove a subscription on the individual product's page by clicking "Cancel subscription" under the product editing feature. This will only remove this specific product from your subscription.

    If you’re having difficulty changing or cancelling your subscription, just email us at hello@Ourself.com and we’ll be happy to help! 

Product Usage
  • Can I use while pregnant or breastfeeding?

    Please consult your physician before use if pregnant, planning to become pregnant, or breastfeeding. Ourself does not recommend using our Daily Dark Spot Intercept, Dark Spot Peel, or Brightening Peel during pregnancy or while breastfeeding.

  • How quickly will I see results from Ourself products?

    Skincare is about consistency. Typical results are seen around 6 weeks for most Ourself products with a couple exceptions - Lip Filler, Dark Spot Peel, and Brightening Peel.
    Lip Filler will cause lips to appear rosy and plumper immediately after application.
    Dark Spot Peel and Brightening Peel results can be seen in 7-10 days.

  • Are Ourself products safe for sensitive skin?

    Ourself products are formulated for all skin types. We recommend patch testing before integrating a new product into your regimen, especially the Dark Spot Peel and Lip Filler. We do not recommend using the Dark Spot Peel, Dark Spot Intercept or the Lip Filler on broken or irritated skin.